Refund and Returns Policy

OurChatClub Store

At OurChatClub Store, we specialize in digital products, including themes, custom codes, addons, login pages, website modifications, and user lists. Please read our Refund & Return Policy carefully before making a purchase.

1. Digital Products – No Refund Policy

All products sold on MysticalZone Store are digital and non-tangible.
Once a purchase is completed and the product is delivered or access is granted, it cannot be refunded, returned, or exchanged.

Due to the nature of digital products, we do not offer refunds under any circumstances after purchase.

2. Support & Assistance

Although refunds are not available, we are committed to providing quality support to our customers.

We offer:

• Assistance with installation and usage
• Minor revisions or adjustments, where applicable

If you experience any issues or need help, you can contact us through:

• Email: help@mysticalzone.xyz
• Website: Contact Form

We aim to respond as quickly and professionally as possible.

3. Limitations of Support

Support, fixes, or revisions will not be provided in the following cases:

• If the product has been modified, altered, or edited by the customer
• If the issue is caused by misuse of the product
• If the product is used in violation of our terms or usage guidelines

Please ensure compatibility and proper usage before making changes to any files or code.

4. Chargebacks & Payment Disputes

We strongly encourage customers to contact our support team first if they have any questions or concerns regarding their purchase.

Initiating a chargeback or payment dispute without contacting us is considered a violation of our policy.
In such cases:

• The customer’s account will be permanently banned
• Access to all purchased products will be revoked
• The customer will no longer be allowed to make future purchases on MysticalZone Store

This policy is in place to protect our digital products and prevent misuse or fraud.

5. Acceptance of Policy

By purchasing from MysticalZone Store, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.